![]() ![]() They have sent a 15 min video to me to verify, and from this video I can confirm this behaviour. ![]() I'm working with a Zendesk customer on the Agent Workspace (they recently migrated over from Chat standalone) and they report that when an agent has logged in to Support and set themselves as Online in Chat, after approx 10mins of inactivity (the agents do other stuff in other browsers or tabs etc) when they navigate back to the Zendesk (Support) tab, their Chat status is set to Invisible and they have to manually set themselves to Online again. I agree with Andrew Stuart and Andrew Lo's comments.
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